Essence Technology Automation India Private Limited
operates the GANAK360 mobile application (“GANAK360”, “App”, or “Service”).
This Privacy Policy explains how information is collected, used, stored, protected, and disclosed when users access or use GANAK360.
About GANAK360
GANAK360 is a business management and ERP application designed to help authorized users manage business activities such as leads, customers, products, quotations, proforma invoices, orders, payments, ledgers, samples, sales visits, follow-ups, reports, and related operational information.
Access to features may vary according to the user's assigned role and permissions.
Information We May Collect
Depending on the features used, GANAK360 may process information including:
Account and Profile Information
- Name
- Username
- Email address
- Mobile number
- User ID
- Company or organization information
- Role and access permissions
- Authentication and session information
Customer and Lead Information
- Customer or lead name
- Company name
- Mobile number
- Telephone number
- Email address
- Business address
- City, state, and PIN code
- GST and other business-related information
- Customer interactions, follow-ups, and sales activities
Business & Transaction Information
- Products and product information
- Quotations
- Proforma invoices
- Orders
- Payment records
- Customer ledger information
- Outstanding balances
- Samples and sample status
- Sales visits
- Follow-up information
- Reports and other business records
Technical Information
We may process limited technical information necessary for the operation, security, troubleshooting, and improvement of GANAK360, such as:
- Device information & hardware identifiers
- Application version & build
- Operating system information
- Network information & connectivity state
- Error information & crash telemetry
- Technical logs & audit trails
Additional information may be processed when a user voluntarily uses a feature requiring that information.
How We Use Information
We use information processed through GANAK360 to:
Storage and Processing of Information
Information entered or generated through GANAK360 may be transmitted securely to servers used to provide the GANAK360 service.
We implement reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
Data Sharing and Disclosure
Information may be disclosed when reasonably necessary:
- To service providers supporting the operation of GANAK360.
- To the user's organization and authorized personnel according to applicable roles and permissions.
- To provide functionality specifically requested by the user.
- To protect the security and integrity of GANAK360.
- To investigate misuse or security incidents.
- To comply with applicable laws, regulations, court orders, or lawful government requests.
- In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
Service providers receiving information on our behalf are expected to process it only for the purposes for which they have been engaged and subject to applicable contractual and legal requirements.
Data Security
We take reasonable measures designed to safeguard information processed through GANAK360.
These measures may include authentication controls, role-based authorization, secure network communication, server security controls, access restrictions, and monitoring of application systems.
Data Retention
We retain information for as long as reasonably necessary to provide GANAK360, maintain legitimate business records, meet contractual requirements, resolve disputes, maintain security, and comply with applicable legal and regulatory obligations.
Retention periods may vary according to the nature of the information and applicable business or legal requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable retention practices.
Data Deletion and User Requests
Users may request access, correction, or deletion of applicable personal information, subject to applicable law and legitimate business, contractual, accounting, security, or regulatory requirements.
Requests can be submitted using the contact information provided at the end of this Privacy Policy (email: sales@etaipl.in).
Device Permissions
GANAK360 may request device permissions where necessary to provide particular functionality.
Depending on the version and features of the App, these permissions may include access to:
Permissions are used only for the functionality for which they are requested. Users can manage applicable permissions through their Android device settings.
Third-Party Services
GANAK360 may use third-party technology or services necessary to provide particular application functions, such as hosting, notifications, communications, analytics, authentication, or other infrastructure services.
When third-party services process information, their handling of information may also be governed by their respective privacy policies and contractual obligations.
Children's Privacy
GANAK360 is a business management application and is not designed or intended for children.
We do not knowingly design GANAK360 to collect personal information from children for consumer use.
Advertising
GANAK360 does not display third-party advertisements, provided this remains true for the published version of the App.
International Processing
Where information is transferred or processed across jurisdictions, we take reasonable steps to handle such information in accordance with applicable data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in GANAK360, applicable laws, security practices, or our information-processing practices.
When the policy is updated, the revised version will display an updated Last Updated date.
Users are encouraged to review this Privacy Policy periodically.
