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Real-Time Monitoring — Built into Your Dialer

Get Live Insights on Every Call
— with Intelligent RTM

Monitor agent performance, call quality, and customer experience in real time. Identify issues instantly and optimize operations through AI-powered analytics and automated alerts.

Trusted by leading enterprise contact centers

Monitor, Analyze & Improve
in Real Time

Gain real-time visibility into your call operations — empowering teams to react instantly, optimize workflows, and ensure every customer interaction meets quality and compliance standards.

Customizable Live Dashboards
Design personalized dashboards to visualize agent activity, call metrics, and service performance in real-time — no developer required. Drag-and-drop widgets and role-based controls enable full flexibility.
Enterprise-Grade Security & Compliance
Ensure all live monitoring and analytics comply with enterprise policies. End-to-end encryption, role access, and detailed audit logs maintain full data integrity and compliance with standards.
Seamless Integrations
Integrate effortlessly with CRMs, QA tools, ticketing systems, and third-party analytics. Bring together performance data from multiple platforms into one unified monitoring console.
AI-Powered Alerts & Insights
Get instant anomaly detection, sentiment analysis, and predictive alerts. AI helps identify drops in service quality, compliance breaches, or unusual call behavior before they impact operations.
Scalable Monitoring Infrastructure
Monitor thousands of concurrent calls and agents without lag. Our elastic cloud engine dynamically scales resources based on call volume and real-time data flow.
Unified Analytics & Reporting
Consolidate KPIs, call stats, and quality trends into detailed reports. Generate visual insights and share them across teams to enable proactive operational improvements.

Agent Monitoring Dashboard

Real-time visibility into agent activities, performance metrics, and status tracking with advanced filtering and pinning capabilities.

Sarah JohnsonExt: 1001
Disposition
Sales Campaign A
Duration: 00:05:23
Calls Today: 12
Avg Talk Time: 4:32
Performance: 95%
Mike ChenExt: 1002
Ready
Support Campaign B
Duration: 00:00:45
Calls Today: 8
Avg Talk Time: 6:15
Performance: 88%
Anna GarciaExt: 1007
Break
Sales Campaign C
Duration: 00:12:20
Calls Today: 14
Avg Talk Time: 5:45
Performance: 96%
Lisa RodriguezExt: 1003
On Call
Sales Campaign A
Duration: 00:02:10
Calls Today: 15
Avg Talk Time: 3:45
Performance: 92%
David KimExt: 1004
Break
Support Campaign C
Duration: 00:01:30
Calls Today: 6
Avg Talk Time: 5:20
Performance: 84%
Emma WilsonExt: 1005
Hold
Sales Campaign A
Duration: 00:00:15
Calls Today: 10
Avg Talk Time: 4:10
Performance: 90%
James BrownExt: 1006
Disposition
Support Campaign B
Duration: 00:08:15
Calls Today: 7
Avg Talk Time: 7:30
Performance: 85%
Tom AndersonExt: 1008
Hold
Support Campaign A
Duration: 00:01:05
Calls Today: 9
Avg Talk Time: 4:55
Performance: 91%

Customer Queue Dashboard

Monitor customer wait times, queue lengths, and call distribution across campaigns
with real-time updates and intelligent routing optimization.

77
Total in Queue
2:20
Avg Wait Time
26
Available Agents
89%
Efficiency Rate
Campaign Overview
Queue Details
Live Updates
John Smith+1-555-0123High Priority00:08:02
Campaign: Sales Campaign ACall Type: New LeadEst. Wait: 1-2 min
Position: #1 in queue→ Next available agent
Emily Davis+1-555-0124Medium Priority00:06:47
Campaign: Support Campaign BCall Type: Technical SupportEst. Wait: 2-3 min
Position: #2 in queue→ Next available agent

Real-Time Performance Impact

Monitor every second of your operation — detect issues instantly, improve decision-making, and maintain superior service levels through real-time visibility.

90%Faster Issue Detection
99.9%Service Reliability
35%Increase in Team Productivity
24/7Live Monitoring & Support

Ready to Elevate Your Operations with Real-Time Monitoring?

Empower your teams with actionable insights, automated alerts, and complete operational transparency — all within your dialer.

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