IVR Systems — A Dialer Service

Enterprise IVR — Intelligent Voice Automation

Design voice journeys that reduce agent load, improve containment and deliver context-aware service — all from within the same dialer platform your teams use every day.

Trusted by Enterprises & Contact Centers

Why Choose Our
IVR Systems

Built as a native service of the dialer, our IVR systems connect voice automation to CRM context, delivering faster resolutions and measurable operational gains.

Intelligent Routing

Route callers dynamically using CRM signals, skill-based queues, and time-aware rules — reducing transfers and improving first-contact resolution.

Speech & TTS

Natural Text-to-Speech and speech recognition that power conversational IVR flows, with support for multi-lingual prompts and voice personas.

Visual Flow Designer

Design complex menus and branches visually — use reusable blocks, conditional logic and instant testing to deploy changes without code.

Voice Analytics

Understand caller behavior with flow heatmaps, abandonment trends and outcome tracking — then iterate on prompts and menus for better completion rates.

CRM-aware Prompts

Pull contact context, recent activity and account health into prompts — personalize every IVR interaction using your CRM data.

Reliable & Secure

Enterprise-grade availability, encryption, audit logs and role-based controls to meet compliance and uptime requirements.

Proven IVR Outcomes

Reduce handle times, increase containment, and lift CSAT by inserting intelligence before an agent is needed.

60%Containment Rate

99.95%Platform Availability

30%Agent Efficiency Gain

24/7Operational Coverage

IVR Capabilities (Dialer Service)

Comprehensive IVR Features

Native IVR tooling for operations, contact centers and enterprises — from orchestration to analytics and governance.

Smart Call Routing

Deliver callers to the right destination with data-driven routing — minimizing transfers and improving service levels.

Skill & intent based routing

Time-of-day and geo routing

Priority queues & overflow

CRM context based decisions

Failover & routing fallbacks

Silent transfer and whisper modes

Adaptive Routing Engine

Routing that adapts to load and context ensures consistent outcomes across channels and locales.

Real-time routing policies

Dynamic skill scoring

CRM-driven rules

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Fast Time-to-Value

Deploy IVR flows in hours and iterate in minutes — not weeks.

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Audit & Compliance

Full call logs, prompt version history and access controls for regulated environments.

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Global Coverage

Multi-region voice routing and language support for international operations.

Interactive Call Flow

Experience IVR in Action

Watch how our intelligent voice response system guides callers through a seamless, personalized experience.

Welcome

Welcome message with company intro

Audio Playing

"Welcome to ETAIPL Solutions.
Your call is important to us."

Menu Announcement

Caller hears menu options

Option Selected

System confirms menu selection

Connecting Agent

Call is routing to an agent

Agent Connected

Agent greets the caller

Ready to Modernize Voice Interactions?

Start building IVR experiences that reduce friction, preserve context and scale with your business — natively inside your dialer ecosystem.